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1. #MICROSOFT REMOTE DESKTOP TOOL INSTALL#
2. #MICROSOFT REMOTE DESKTOP TOOL SOFTWARE#
3. #MICROSOFT REMOTE DESKTOP TOOL WINDOWS#

A reboot helps bring the computer to a relatively clean state by clearing caches, flushing the memory, and thus giving you the opportunity to start anew. This means that having built-in file and clipboard sharing capability is critical for being able to deliver an effective level of technical support to your client.īeing able to reboot a remote computer and automatically reconnect is one of the most important features in a remote desktop tool. In the absence of file/clipboard sharing capability, you would have to rely on third-party tools or email communication, which may significantly disrupt or delay the support session and incident resolution. The clipboard sharing feature, in turn, is essential for tasks such as copying scripts or commands to the remote computer or an error message from the client’s computer.

#MICROSOFT REMOTE DESKTOP TOOL INSTALL#

This is also an absolute must-have, as you often need to install applications or replace a corrupted or outdated configuration file on the remote computer. Instant messaging is everything nowadays, and remote tech support is no exception.Īs soon as the remote connection is established, built-in chat will allow you and your client to exchange messages and stay updated on what’s happening on the remote end without having to pick up the phone or send an email every time a new issue arises.

#MICROSOFT REMOTE DESKTOP TOOL WINDOWS#

The ability to open up multiple remote desktop control windows comes in handy when you need to support several users simultaneously.įixMe.IT is one of the few tools that allow you to easily switch between a number of remote control windows, and even transfer files from one remote desktop to another by using the built-in drag-and-drop file transfer feature. Here’s how you can do that with the help of the Techinline FixMe.IT application: However, wouldn’t it be handier to run as many sessions as you need to and conveniently switch between them in the process?

#MICROSOFT REMOTE DESKTOP TOOL SOFTWARE#

Unfortunately, many remote desktop software vendors put certain limitations on the number of support sessions you can run simultaneously.

Multi-Session Handlingīeing able to multi-task effectively is key to providing high quality remote support. Instead, you’ll enjoy having single-click remote access to the client’s computer at any time of the day. With this feature, you won’t have to disrupt the client to grant control every time they need assistance and repeatedly walk them through the connection process. In either case, this is where unattended access comes to help. Or if you have to support specific customers on a regular basis. Here’s a checklist of 14 most important features to look for in a remote desktop application.Īs a remote support technician, you might often need to connect to a client’s computer when no one’s being physically present at the remote end. Let’s be clear: in fact, you don’t have to pay thousands of dollars to get the Swiss Army knife of all tools, as there’s a limited number of vital remote desktop features that your app of choice should include to deliver real value to your business and customers.

So, you’re searching for a remote support tool and you want it to be cost-effective and packed with lots of handy features.